Return Policy
Returns, Exchanges & Refunds
It is important to us that you're happy with your purchase! If you're unhappy with your items we offer a 7-day return policy on items that are not custom or personalized. This means you have 7 days after receiving your item to request a return. We do not accept returns on custom or personalized items unless there is a mistake made on our end.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange or return, you can contact us at alyssa@heartandhomedesigns.ca. If your return is accepted, customer is responsible for the return shipping and a refund (for item, not including shipping) will be provided upon receiving item.
You can always contact us for any return or exchange question! Please get in touch at alyssa@heartandhomedesigns.ca.
Damages and issues
Please inspect your order upon reception and contact us right away if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the payment.
